Verona, WI. — Chi-Matic, a healthcare consulting firm, announced today that KLAS Research completed and published a First Look Report on its Revenue Cycle Services and the results Chi-Matic’s clients are experiencing.
KLAS is a research firm that gathers data and insights on software and services to deliver timely reports and performance data that represent provider and payer voices and act as catalysts for improving vendor performance. The KLAS research team publishes reports covering the most pressing questions facing healthcare technology today.
KLAS’s explanation of the report for Chi-Matic in the “Why this First Look?” states, “The financial climate in healthcare has pressed many revenue cycle teams to do more with less, but many struggle with staffing and the deep technical expertise needed for revenue cycle optimization. An organization’s financial health requires a holistic approach that includes expertise in revenue cycle and healthcare software and processes. This is where firms like Chi-Matic (a primarily Epic-focused firm) step in. This report evaluates the experiences of provider organizations that have used Chi-Matic’s revenue cycle services.”
KLAS surveyed 14 individuals from 10 unique organizations, 60% from academic health systems, 30% from small-hospital health systems, and 10% from a standalone hospital. Key highlights of the survey results are:
- 100% clients would buy again
- 93% of clients were highly satisfied
- 75% of customers report seeing outcomes immediately (17%) or within six months (58%)
KLAS notes that customers appreciate Chi-Matic’s extremely strong depth and breadth of Epic revenue cycle expertise that they have built over decades and their ability to share this knowledge with its customers.
“When organizations evaluate a services firm, one key consideration should be the knowledge-transfer process between consultants and organizational staff. In many cases, organizations hire consulting firms to fix critical issues without considering how the engagement can also be used to improve the skills and knowledge of their own staff. Knowledge-transfer processes not only improve staff capabilities in the consulting project’s area of focus but can also improve staff retention by supporting professional growth and new career paths. Chi-Matic has these knowledge-transfer processes in place with clients,” says Mike Davis, KLAS Research Analyst, in his analysis.
At Chi-Matic we help our customers create organization-wide transformations by connecting people, process, and technology to achieve their revenue cycle goals.
To download a complimentary copy of the KLAS First Look report, click here.
Founded in 2018, Chi-Matic is a Wisconsin based, healthcare consulting firm providing services that optimize financial success in the healthcare industry for both payers and providers. We believe that improving the financial health of an organization demands a three-pronged approach: Ensure the appropriate revenue is captured and paid with the least possible intervention, provide high-quality care at a low cost, and align patients and their community with the health system. The consumer-driven model, doing the right thing for the patient (providing the right care, by the right person, at the right time), drives lasting positive outcomes andbolsters financial success.